And the other thing that we also did is we do active campaigns.
And so, I don’t know whether you know, in the last decade, 60% of UK public loos have completely closed down. They’ve disappeared. They’ve vanished. And so, what do people do when they’re out and about and want to go to the loo?
I go to a pub.
They go to a pub. They go to M&S, or they just need to rush around to find something. And actually, that is a symptom of a bigger, I guess, silent epidemic. We call it our nation not talking about bladder health or not being inclusive of hidden disabilities that people have.
And so, when there is a reduction in public loos, you see people wild weeing. You see people doing all these things to cope with it, or not going out at all to cope with it, just not wanting to do it.
We then launched a golden loo in Covent Garden, free of charge, super clean. Anyone can just pop in. And what we witnessed was actually quite magical. We had, of course, imagine your grannies coming off from theaters. You had mothers. You had children. You had quite handsome men coming into the toilet. You just had a range, an array of people that actually found this really helpful, or that they just had that urgency that they’ve got to go.
And so, look, needing the toilet, having to go in that moment, is not embarrassing, is it? We just need to accept that lots of people have that. Let’s do something about it. It shouldn’t be a taboo.
Yeah.
It was funny because that’s how I knew who you guys were. I didn’t know what was going on at the time. It’s that classic thing where there was a mad crowd in the middle of Covent Garden. I was like, what’s happening? What’s happening? Is there a celebrity? What’s going on? I was just shopping.
And then, because it was on the weekend, wasn’t it?
Yeah.
And I came out and I was like, there’s a giant golden toilet here. What is happening? It’s so bizarre.
And then obviously I went and Googled it, and I found you. I just found your story fascinating. But how did you come up with that? Because I love a lot of your campaigns. Like you’re saying, you’re not just on social media going, “Buy our supplements,” which a lot of people do. I don’t think that’s why they’re not as successful. You’re about educating people and actually about finding solutions.
How on earth did you come up with pulling a giant loo into Covent Garden?
Yeah, I was a you know all we do is about bladder health. And within the community that we have, there is this massive long thread about public toilets that went on in the community. Actually, all of our ideas are inspired by people in the community.
People were saying, “All our local public loos have closed down. How am I supposed to go out? This is crazy.”
People are angry. And when I see such a visceral reaction from our community, we know we need to act on it.
So we thought about what’s the best way for us to address this issue from a campaign point of view, from making the government try to notice that there’s something that is wrong, but also serve the people that need it.
So we’re like, let’s just cut to the chase and do a toilet. Let’s just do a toilet.
But then how do we do a toilet that grabs people’s attention?
Okay, let’s make it golden.
That’s how it all came together. It’s a bit random, to be honest, but it was inspired by I suppose an unmet need from our community.
How much did that cost?
So none of it individually is expensive, but when you add everything together, it is expensive.
The loo itself was about £4,000. It’s not expensive. Then we needed to hire a battery, so that was about £1,000, and that powered the toilet.
In the middle of the day, it went out of battery. So then we needed to take it into a Starbucks and charge it.
What? I know. You were just walking around with this golden loo in Starbucks?
No, walking around with a battery that was very heavy.
Exactly.
I even had to be around Covent Garden at 1:00 a.m. on Saturday evening to park our car to occupy space. So it was quite a lot of hustling.
Then we needed to do a survey, and the survey is expensive. An agency is expensive. So all that added together was quite expensive.
But actually, if we’re going to do it another time—
I was going to ask, are you going to do that again?
Yeah, we know how we’re going to do it. I think there’s so much longevity to the idea because it genuinely solved a need for people.
It is eye-grabbing. It is interesting. It’s not an unmeaningful stunt for the purpose of a stunt.
So we want to do it again. And when we do it again, we know what elements we do not need from the campaign, and we know what we definitely need for the campaign.
Yeah, and that’s it. There are lots of this campaigns that are just stunts, but this one was actually brilliant. It brings awareness, doesn’t it? Because people Google it and they’re like, “What’s going on?” Then they realize how beneficial it is.
So yeah, that’s why I was asking. Is this something that you want to do? Is this something that’s going to be a regular thing that you could bring back? And what is the long-term solution for this in order to help bring more loos that are there?
Yeah. Actually, setting up a new loo costs about £60,000.
Wow.
Yeah. I think that’s the reason why they’re closing down right, left, and center.
Currently, this issue sits with the housing department within the government. But actually, we’ve been campaigning that it should be sitting with the health department.
The other thing that I think we can look at is a private-public partnership.
You know, M&S—everyone goes to their toilets. We have been having conversations with retailers to say, “Can you make your toilet public and available to people?”
Let’s spin it on the Great British Toilet Map. That will increase footfall to your health retailers, but also then you can identify and isolate people that actually have that health need.
So we’ve actually been talking to Holland & Barrett because they have thousands of stores across the nation. That would just give thousands more toilets to our country instantly.
Of course, this takes a bit of a while to activate it, but we’re doing some work behind it.
So is Jude only for women? Because I feel like men also do have this problem. Men have the added issue, I guess, of having a prostate, right?
Another ball problem.
Exactly. Men are going to be having these problems.
Again, I’m obviously over like you know assuming this and stereotyping it, but men probably have a more difficult time talking about this because other men who have prostate problems don’t want to talk about it. It makes them feel less masculine, from what the feedback I’ve had from men I know who have these problems.
Yeah.
Yeah.
So is Jude only for women, and what can men do?
Yeah. So Jude right now, all of our language and marketing is you know for women because we think that is the biggest health gap that we want to address.
For prostate health, fortunately for this country, we actually have more awareness because of you know high-profile people having prostate cancer. There’s a lot more funding in prostate health and prostate cancer.
And so you know we want to go into men’s health for sure. That’s definitely no doubt. But we want to do what is the most dire need first, and that’s women’s health.
But yeah, you’re right. I think it is difficult for men to talk about it.
Some of our customers are male customers. They’ve seen the success of their partners not waking up at night, and so the household is using Jude products.
It is overall difficult.
What we found quite interesting is that men who are active, usually in sports— let say cycling, football—these are the groups where they talk to each other about their health issues.
So if we were to start a men’s campaign, we would definitely start with the active, the sports side of things because they are the men who are actually the most open-minded and health-conscious. They also have the camaraderie of, “Let’s do this together.”
So yeah, in summary, men’s health in prostate health are not as bad as women’s health because there’s a lot more funding.
That makes sense. And when you said about the high-profile people, it just made me think that’s often what it takes for action to happen. That’s quite disgusting.
It is.
You need someone famous to die before someone actually cares. That’s horrifying.
What does that mean to people like me, for instance? Small potatoes. Does it mean that if I have this issue and I die, it does not matter?
Doesn’t it make all these women feel so inferior because of it?
What are your thoughts on this? Because you know that’s the case, and as disgusting as it may be, it obviously does work.
Do you know of any high-profile women who are open about having bladder problems or suffering from UTIs that can come aboard as an ambassador or something like that?
Yeah. It has actually been a bit of a battle for us because we know from our customer base there are so many celebrities that take our supplements. There are so many OBEs and MBEs who take our supplements.
But they would not want to talk about it in public.
They love what we do, and they have such good results with our products. I can’t name names on this podcast because they specifically say no.
But you know I think the time is so near for us to be able to get one person who can just say, “I’m open about this, and you have a solution, and we can all do it together.”
We’re still getting there.
In the meantime, we have some amazing women who we call Jude Heroes. They are ambassadors for us. They’re not sort of the celebrities that you see every day on TV, but they are influencers with 200,000 followers.
They are real women, the honest ones. They’re so open and confident and funny as well at the same time. That’s why people love them.
They can just go on camera and say, “Yeah, I was wearing a giant surfboard between my thighs before, and I’m no longer doing it.”
They say that.
We have other TV presenters that come to our campaigns. They are also Jude Heroes. One of them said, “I used to pee in the back of my car in my daughter’s nappy, and that is when I said enough is enough.”
Oh my God.
She actually shared that so openly in front of a camera.
You know thanks to these women, and thanks to the channels where we can serve these videos, we start to cultivate these relationships with women out there who are like, “That was me. That was me. I had to pee in my daughter’s nappy one day, and you know I don’t want to do that anymore.”
Wow. I can’t believe people do that.
And it’s so brave of them to admit this because, like you said, you’re usually not the only one.
By revealing something quite vulnerable like that, you open up so many people.
I want to talk really specifically there because I feel like there are probably so many women out there, and people are listening to this thinking, like you said, your products have helped so many women.